Términos del servicio

Welcome to SELENEK.

The terms “SELENEK,” “we,” “us,” and “our” refer to Shenzhen Zhijiantong Culture Technology Co., Ltd., operating under the trading name SELENEK.

We operate this website and online store, including all related information, content, features, tools, products, and services, to provide customers with an online shopping experience collectively referred to as the “Services.”

Our online store is hosted and powered by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information regarding your legal rights, product purchases, warranty disclaimers, limitations of liability, dispute resolution, and other matters.

By visiting, accessing, interacting with, or purchasing through our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state, province, territory, or country of residence.

If you permit a minor dependent to access or use the Services through a device, account, or payment method that you own or manage, you are responsible for that access and use.

To browse our store, create an account, place an order, or use certain Services, you may be asked to provide information including your:

Name
Email address
Billing address
Shipping address
Telephone number, where required for delivery
Payment information
Account credentials

You represent that all information you provide is accurate, current, complete, and lawfully provided.

You are responsible for keeping your account information and login credentials secure. You are also responsible for activity conducted through your account unless caused by a security failure for which we are legally responsible.

You may not sell, transfer, assign, sublicense, or otherwise provide your account to another person without our prior written permission.

We reserve the right to suspend or terminate accounts that contain inaccurate information, are used fraudulently, or violate these Terms.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to describe and display our products accurately.

However, product colors, brightness, texture, finish, scale, and appearance may vary depending on:

Your screen and device settings
Lighting conditions
Product manufacturing tolerances
Photography and image processing
Differences between product batches

Product images are intended to provide a general representation. Minor differences that do not materially affect normal product function may not be considered product defects.

Product descriptions, specifications, packaging, accessories, features, and availability may be updated from time to time without prior notice.

We reserve the right to:

Change or discontinue a product
Limit the quantity available for purchase
Restrict sales to certain customers or locations
Update product specifications or packaging
Correct inaccurate product information

Certain products may not be available in every country or region.

You are responsible for reviewing the product description, specifications, compatibility information, warnings, contraindications, and instructions before purchasing or using a product.

SECTION 3 — HEALTH, WELLNESS, AND PRODUCT-USE DISCLAIMER

SELENEK products are intended for general wellness, fitness support, cosmetic care, muscle activation, relaxation, and recovery-related use.

Unless expressly supported by the applicable product’s regulatory authorization, SELENEK products are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition.

Information provided through our website, product pages, advertisements, emails, social media accounts, instructions, or customer support is provided for general informational purposes only. It is not medical advice and should not replace advice from a qualified healthcare professional.

Individual experiences and results may vary. Results may depend on factors including:

Frequency and consistency of use
Product settings
Individual physical characteristics
Lifestyle and skincare routines
Proper use of the product
Other personal factors

Before using an EMS, red light, near-infrared light, or other wellness device, you must read and follow the product instructions, warnings, contraindications, and safety guidance.

Consult a qualified healthcare professional before using a product if you:

Are pregnant or may be pregnant
Have a pacemaker, implanted defibrillator, or other implanted electronic device
Have a known heart condition
Have epilepsy or a seizure disorder
Have reduced skin sensation
Have a serious skin condition
Are sensitive to light
Take photosensitizing medication
Have recently undergone surgery
Are receiving medical treatment
Have any condition that may affect safe product use

Stop using the product and seek appropriate advice if you experience pain, burning, severe discomfort, unusual skin reactions, dizziness, or other unexpected symptoms.

You are responsible for using products only as directed and for determining whether a product is appropriate for your circumstances.

SECTION 4 — ORDERS

When you place an order, you are making an offer to purchase the products in your cart.

An order confirmation email confirms that we have received your order. It does not necessarily mean that we have accepted or shipped the order.

An order is accepted when we confirm it for processing or fulfillment.

We reserve the right to accept, decline, limit, or cancel an order for reasons including:

Product unavailability
Suspected fraud or unauthorized payment
Pricing or product-information errors
Shipping restrictions
Unusual order quantities
Violation of these Terms
Inability to verify customer information
Other legitimate business or legal reasons

If we decline or cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method.

We may contact you using the email address, shipping address, billing information, or telephone number provided with your order.

Products purchased through our consumer store are intended for personal or household use. You may not purchase products for unauthorized resale, export, commercial redistribution, or fraudulent activity.

SECTION 5 — ORDER CANCELLATIONS AND CHANGES

Orders may be cancelled within 24 hours of purchase through the cancellation option made available by our store or by contacting us at:

service@selenek.com

After the 24-hour cancellation period has expired, or once an order has entered processing, fulfillment, or shipping, cancellation or modification cannot be guaranteed.

Requests to change the following information should be submitted as soon as possible:

Shipping address
Product variant
Quantity
Customer contact information

We cannot guarantee that changes can be completed after fulfillment has begun.

If an order has already shipped, it must be handled under our Return & Refund Policy after delivery.

Submitting a cancellation or change request does not mean that the request has been approved. We will confirm whether the request was completed.

SECTION 6 — PRICES, PROMOTIONS, AND BILLING

Prices, discounts, offers, and promotions may change without notice.

The price charged will be the price displayed at checkout when the order is submitted, subject to correction of obvious pricing or technical errors.

Unless expressly stated otherwise, displayed product prices may not include:

Shipping charges
Sales tax
Value-added tax
Customs duties
Import taxes
Brokerage charges
Other government or carrier fees

The total payable amount available to us will be displayed during checkout where technically and legally possible.

Promotions may be governed by separate terms. If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

Discount codes:

Must be used before completing checkout
Cannot be applied retroactively unless we agree otherwise
May be limited to one code per order
May exclude certain products or collections
May have an expiration date or usage limit

You agree to provide accurate, complete, and current payment and billing information.

You represent that:

You are authorized to use the selected payment method
The information submitted is accurate
Charges associated with the order will be honored
You will pay the total amount shown at checkout

Payment processing may be provided by third-party payment providers, including PayPal and other services made available through Shopify.

We do not directly store complete payment-card details where payment information is handled by third-party payment processors.

SECTION 7 — SHIPPING AND DELIVERY

Shipping and delivery are governed by our Shipping Policy.

Processing and delivery times shown on our website are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances including:

Carrier delays
Customs inspections
Public holidays
Severe weather
Incorrect or incomplete addresses
Remote delivery locations
International transportation disruptions
Events outside our reasonable control

We do not guarantee delivery on a specific date unless a written guaranteed-delivery service has been expressly purchased and confirmed.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after processing or shipment.

If a package is delayed, lost, marked as delivered but not received, or otherwise affected by a delivery issue, contact us at:

service@selenek.com

We will provide reasonable assistance with the carrier investigation. Resolution may depend on carrier findings, tracking information, delivery confirmation, and applicable law.

Customers must not submit knowingly false claims regarding non-delivery, loss, theft, or damage.

SECTION 8 — CUSTOMS, DUTIES, AND IMPORT CHARGES

International shipments may be subject to customs duties, import taxes, brokerage fees, value-added tax, or other charges imposed by the destination country.

Unless expressly stated at checkout that duties and taxes are included, such charges may be the customer’s responsibility.

Customs authorities may request identification, tax information, or other documents directly from the recipient.

We are not responsible for customs delays caused by:

Import inspections
Missing recipient information
Local customs requirements
Unpaid import charges
Restricted product rules
Other actions of customs authorities

Refusing a package because of customs charges does not automatically qualify the order for a full refund. Any return shipping, customs, handling, or carrier charges may be deducted where legally permitted.

SECTION 9 — RETURNS, REFUNDS, AND EXCHANGES

Returns and refunds are governed by our Return & Refund Policy.

Eligible customers may request a return within 60 days of receiving the order, subject to the product-condition, hygiene, authorization, shipping-cost, and eligibility requirements stated in that policy.

For change-of-mind returns, products generally must be:

Unused
Unworn
In their original condition
Returned with original packaging
Returned with all accessories, manuals, cables, and complimentary items

Personal-use products that have been worn, used, opened where a hygiene seal applies, or show signs of skin contact may not be eligible for a change-of-mind return.

This restriction does not remove rights relating to verified defects, damage, missing components, incorrect items, or other rights that cannot legally be excluded.

Unauthorized returns may be refused.

Customers are responsible for reviewing the complete Return & Refund Policy before purchasing.

SECTION 10 — WARRANTY

Certain products may include a limited warranty, as described on the applicable product page, product documentation, or Warranty Policy.

Unless otherwise stated, a limited warranty applies only to the original purchaser and covers verified manufacturing defects during the applicable warranty period.

A warranty generally does not cover:

Normal wear and tear
Cosmetic damage that does not affect function
Accidental damage
Misuse or abuse
Improper storage or maintenance
Unauthorized repairs or modifications
Use with incompatible accessories or power supplies
Failure to follow instructions
Damage caused by external conditions
Lost or stolen products

To request warranty support, you may be required to provide:

Order number
Proof of purchase
Product serial number, where applicable
Photos or videos
A description of the issue
Results of reasonable troubleshooting

Depending on the circumstances, an approved warranty solution may include:

Troubleshooting assistance
Replacement parts
Repair
Replacement product
Partial refund
Other appropriate remedies

Warranty remedies remain subject to applicable consumer-protection laws.

SECTION 11 — INTELLECTUAL PROPERTY

The Services and their contents are owned by or licensed to SELENEK and are protected by applicable intellectual-property laws.

Protected content may include:

Brand names
Logos
Product names
Text
Product descriptions
Photographs
Videos
Graphics
Illustrations
Website layouts
Product designs
Marketing materials
Audio
Software
Reviews and curated content

You may use the Services for personal, lawful, and non-commercial purposes only.

Without our prior written permission, you may not:

Reproduce or copy website content
Republish product images
Distribute or sell our content
Modify or create derivative works
Use our branding in a misleading manner
Scrape or systematically extract website information
Use our materials to advertise counterfeit or competing products
Remove copyright, trademark, or ownership notices

“SELENEK,” associated logos, product names, designs, and slogans are trademarks or commercial identifiers of SELENEK or their respective owners.

Shopify names, trademarks, logos, products, and services belong to Shopify and its affiliates.

No license or ownership right is transferred to you except as expressly stated in these Terms.

SECTION 12 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, payment services, analytics, social media features, or other services operated by third parties.

Third-party tools may be provided “as is” and “as available.”

We do not control all aspects of third-party tools and do not guarantee their:

Availability
Accuracy
Security
Compatibility
Performance
Continued operation

Your use of third-party services may be governed by separate terms and privacy policies.

You are responsible for reviewing and accepting the applicable third-party terms before using those services.

We are not responsible for losses caused solely by a third-party service where responsibility cannot legally be attributed to us.

SECTION 13 — THIRD-PARTY LINKS

Our Services may contain links to third-party websites or content.

Third-party links are provided for convenience and do not necessarily mean that we endorse or control the linked website.

We are not responsible for examining or guaranteeing the accuracy, legality, safety, products, services, or practices of third-party websites.

Accessing a third-party website is at your own discretion.

Before entering into a transaction with a third party, review its:

Terms and conditions
Privacy policy
Shipping rules
Return policy
Product information

Questions or complaints relating solely to third-party products or services should be directed to the relevant third party.

SECTION 14 — RELATIONSHIP WITH SHOPIFY

SELENEK is powered by Shopify, which enables us to provide the Services.

However, purchases made through our store are transactions directly between you and SELENEK.

Shopify is not the seller of SELENEK products and is not responsible for our product descriptions, order fulfillment, customer support, returns, warranties, injuries, losses, or damages arising from products purchased from SELENEK.

To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising solely from purchases and transactions between you and SELENEK.

Nothing in this section limits rights or remedies that cannot legally be excluded.

SECTION 15 — PRIVACY

Personal information collected through the Services is processed in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services.

Information may also be shared with service providers that help us operate our business, including:

Payment processors
Shipping carriers
Fulfillment providers
Analytics providers
Advertising platforms
Customer-service providers
Fraud-prevention services

These providers may operate in countries other than your country of residence.

Please review our Privacy Policy for more information about how personal information is collected, used, disclosed, stored, and protected, as well as the rights that may be available to you.

SECTION 16 — CUSTOMER FEEDBACK, REVIEWS, AND SUBMISSIONS

If you submit reviews, photographs, videos, comments, ideas, suggestions, testimonials, or other materials to us, collectively referred to as “Feedback,” you grant SELENEK a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, translate, display, and distribute that Feedback for operating, improving, and promoting the Services.

Where required by applicable law, we will obtain additional consent before using content in a manner that requires such consent.

You represent that:

You own the Feedback or have permission to submit it
The Feedback is accurate to the best of your knowledge
You have disclosed incentives or compensation connected with the Feedback
The Feedback does not violate another person’s rights
The Feedback is not unlawful, defamatory, deceptive, obscene, or abusive
The Feedback does not contain malicious software

You may not:

Submit fake reviews
Impersonate another person
Use a false identity to mislead users
Make claims about products you have not used
Submit content that infringes intellectual-property or privacy rights

We may moderate or remove Feedback that violates these Terms, applicable law, platform rules, or our review standards.

We are not required to compensate you for Feedback unless we expressly agree otherwise.

SECTION 17 — ERRORS, INACCURACIES, AND OMISSIONS

Information on the Services may occasionally contain typographical errors, inaccurate information, technical errors, or omissions relating to:

Product descriptions
Specifications
Prices
Discounts
Promotions
Availability
Shipping charges
Delivery estimates
Images
Product compatibility

We reserve the right to correct errors, update information, or cancel affected orders where legally permitted.

If an order is cancelled because of an error after payment has been received, an appropriate refund will be issued.

We are not obligated to update every item of information immediately unless required by law.

SECTION 18 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to:

Violate applicable laws or regulations
Commit fraud
Make unauthorized purchases
Infringe intellectual-property rights
Harass, threaten, abuse, or defame another person
Submit false or misleading information
Distribute malware or harmful code
Send spam or unauthorized advertising
Impersonate another person or business
Collect personal information without authorization
Interfere with website security
Circumvent access restrictions
Conduct unauthorized scraping or automated extraction
Resell or commercially exploit website content
Submit fraudulent payment disputes or delivery claims
Use the Services in a manner that harms SELENEK, Shopify, customers, or third parties

We may restrict, suspend, or terminate access where we reasonably believe that a user has violated these Terms, created security risks, engaged in fraud, or acted unlawfully.

SECTION 19 — AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, software agents, artificial-intelligence agents, and data-extraction tools may not access or interact with the Services in a manner that:

Conceals their automated nature
Circumvents CAPTCHAs
Bypasses security restrictions
Scrapes protected content without permission
Places unauthorized orders
Interferes with normal website operation
Violates instructions provided through technical access controls

We may use technical measures to limit or block automated access.

Authorized search-engine indexing and tools expressly approved by us are not prohibited, provided they comply with applicable instructions and laws.

SECTION 20 — TERMINATION

We may suspend or terminate your access to all or part of the Services where reasonably necessary because of:

A violation of these Terms
Fraud or suspected fraud
Security risks
Unlawful conduct
Abuse of customers, staff, or systems
Payment disputes involving misrepresentation
Other serious misuse of the Services

You remain responsible for amounts lawfully due before termination.

Terms that by their nature should continue after termination will survive, including provisions concerning:

Intellectual property
Feedback
Payment obligations
Disclaimers
Limitations of liability
Indemnification
Governing law
Dispute resolution

SECTION 21 — DISCLAIMER OF WARRANTIES

Information provided through the Services is offered for general informational purposes.

We make reasonable efforts to provide accurate information but do not guarantee that all information will always be complete, current, or error-free.

Except for warranties expressly provided by SELENEK and rights that cannot legally be excluded, the Services and products are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim implied warranties including:

Merchantability
Fitness for a particular purpose
Non-infringement
Durability
Uninterrupted availability

We do not guarantee that:

The website will always be available
The Services will be error-free
Every product will produce a particular result
Individual customer expectations will always be met
Product use will replace medical care or professional advice

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, the exclusions apply only to the extent legally permitted.

Nothing in these Terms excludes statutory consumer guarantees or other rights that cannot legally be excluded.

SECTION 22 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, SELENEK and its directors, employees, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from use of the Services or products.

This may include:

Lost profits
Lost revenue
Lost savings
Loss of data
Business interruption
Replacement costs
Other indirect commercial losses

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability that may arise from:

Fraud
Intentional misconduct
Gross negligence where it cannot be excluded
Death or personal injury caused by legally actionable negligence
Mandatory consumer rights

Where liability may legally be limited, SELENEK’s total liability relating to a specific product purchase will generally not exceed the amount paid for that product.

This limitation does not reduce any refund, replacement, repair, or other remedy that must be provided under applicable consumer law.

SECTION 23 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless SELENEK, Shopify, and their respective affiliates, directors, employees, contractors, agents, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable legal costs arising from:

Your material breach of these Terms
Your unlawful use of the Services
Your infringement of third-party rights
Fraudulent activity conducted through your account
Content submitted by you that violates applicable law

We will provide reasonable notice of an indemnified claim where practicable.

You will provide reasonable cooperation in the defense of the claim.

This provision does not require a consumer to indemnify us for losses caused by SELENEK’s own unlawful conduct, negligence, or breach of duty.

SECTION 24 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed to the minimum extent necessary.

The remaining provisions will remain valid and enforceable.

SECTION 25 — WAIVER AND ENTIRE AGREEMENT

Failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

These Terms, together with policies and rules incorporated by reference, form the entire agreement between you and SELENEK regarding use of the Services.

They replace prior communications or agreements concerning the same subject matter, except for rights created by a confirmed order or other written agreement.

Nothing in this section excludes statements or representations that cannot legally be excluded.

SECTION 26 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.

We may assign or transfer our rights and obligations in connection with:

A corporate restructuring
A merger
A sale of business assets
A transfer to an affiliate
Another legitimate business transaction

Any transfer will remain subject to applicable law and will not reduce mandatory consumer rights.

SECTION 27 — GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and the Services are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles, except where mandatory consumer-protection laws in the customer’s place of residence apply.

Before starting formal proceedings, you and SELENEK agree to attempt to resolve the dispute in good faith by contacting:

service@selenek.com

Please include your order number, a description of the issue, and the resolution requested.

If the dispute cannot be resolved informally, it may be submitted to a court with lawful jurisdiction over Shenzhen Zhijiantong Culture Technology Co., Ltd., unless applicable consumer law gives you the right to bring a claim in another jurisdiction.

Nothing in this section limits rights that cannot legally be waived under the laws applicable to the customer.

SECTION 28 — CHANGES TO THESE TERMS

You may review the current version of these Terms on this page at any time.

We may update these Terms to reflect:

Changes to our Services
Changes to our business practices
New legal or regulatory requirements
Security or operational changes
Updates to third-party services

Material changes will be communicated where required by applicable law.

Unless otherwise stated, updated Terms become effective when posted.

Changes will not retroactively remove rights that arose under an order accepted before the effective date, except where legally permitted or required.

Continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms where permitted by law.