Política de reembolso

At SELENEK, we want you to feel confident when placing your order. Please review the following return and refund terms before making a purchase.

60-Day Return Policy

You may request a return within 60 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition
Include the original packaging, accessories, manuals, cables, and complimentary items
Show no signs of wear, stains, odors, damage, misuse, or improper handling
Include the receipt or other proof of purchase

Items that do not meet these conditions may be refused or may be subject to a reasonable deduction based on their condition and loss of value.

How to Request a Return

Before sending any item back, please contact us at:

service@selenek.com

Please include:

Your order number
The name of the item you wish to return
The reason for the return
Clear photos or videos if the item is damaged, defective, incomplete, or incorrect

Once your return request has been reviewed and approved, we will provide the applicable return address and return instructions.

Do not return any item without prior authorization. Unauthorized returns may not be accepted or refunded.

Please do not send your return to the address shown on the original shipping package unless we specifically instruct you to do so.

Unless otherwise approved by SELENEK, returns must be shipped from the same country or region to which the original order was delivered.

Return Shipping Costs

For returns caused by a change of mind, incorrect product selection, or other reasons unrelated to a verified defect or fulfillment error, the customer is responsible for all return shipping costs.

Original shipping charges, if any, are non-refundable.

We recommend using a trackable shipping service. SELENEK is not responsible for returned packages that are lost, delayed, or damaged during return transit when the customer arranges the shipment.

If you receive a damaged, defective, incomplete, or incorrect item, SELENEK will review the supporting evidence and provide an appropriate resolution. Depending on the circumstances, this may include:

A replacement
Replacement parts
A partial refund
A full refund
A prepaid return label

The appropriate resolution will be determined based on the nature of the issue, product condition, and applicable circumstances.

Damaged, Defective, Incomplete, or Incorrect Items

Please inspect your order as soon as it arrives.

The item arrived damaged
The item appears defective
You received the wrong item
Parts or accessories are missing

Please email service@selenek.com with your order number and clear photos or videos showing the issue.

Please retain the item, original packaging, accessories, and shipping materials until the claim has been resolved.

The following are not considered manufacturing defects:

Damage caused by misuse or improper handling
Damage caused by unauthorized modification or repair
Normal wear and tear
Damage caused by failure to follow the product instructions
Cosmetic changes that do not affect normal product function
Damage caused by improper storage, cleaning, or maintenance

Hygiene and Personal-Use Products

For health and hygiene reasons, products that come into direct contact with the skin or body may only be returned for change-of-mind reasons if they are unused, unworn, and unopened where applicable.

These products may include:

LED face masks
EMS toning shorts
EMS belts
Wearable accessories
Other personal-use wellness products

Once a personal-use product has been worn, used, opened where a hygiene seal applies, or shows signs of skin contact, it may not be eligible for a change-of-mind return.

This restriction does not apply to verified defects, shipping damage, missing parts, or incorrect items.

Non-Returnable Items

The following items are not eligible for return:

Gift cards
Items clearly marked as Final Sale before purchase
Used or worn personal-use products
Items missing original accessories, components, packaging, or manuals
Items damaged through misuse, improper care, or unauthorized modification
Unauthorized returns
Complimentary gifts or promotional items returned separately
Items returned after the applicable return period

Items purchased at a promotional or discounted price remain eligible under this policy unless they were clearly marked as Final Sale before purchase.

Exchanges

We do not currently offer direct exchanges.

To obtain a different item, please request a return for the original item. Once the return has been approved, you may place a separate order for the desired item.

Order Cancellations

Orders may be cancelled within 24 hours of purchase.

After the 24-hour cancellation period has passed, or once an order has entered processing, fulfillment, or shipping, cancellation cannot be guaranteed.

If the order has already shipped, it must be handled through the standard return process after delivery.

Refunds

Once we receive your return, we will inspect the item and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7–10 business days after inspection.

Your bank, card issuer, PayPal, or other payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact:

service@selenek.com

A reasonable deduction may be applied when a returned item is:

Used
Incomplete
Damaged
Missing original packaging or accessories
Returned in a condition that reduces its resale value

No deduction will be applied for damage, defects, missing parts, or fulfillment errors caused by SELENEK.

Refused, Unclaimed, or Undeliverable Packages

If a package is refused, unclaimed, returned due to an incomplete or incorrect address, or made undeliverable for reasons caused by the customer, any return shipping, reshipping, handling, or carrier charges may be deducted from the refund.

If you would like the order shipped again, additional shipping charges may apply.

European Union Customers

If an eligible order is delivered to the European Union, you may have the right to cancel or return the order within 14 days of receiving it, subject to applicable law and legal exceptions.

The item must be returned unused and in its original condition, except for handling reasonably necessary to inspect its nature, characteristics, and function.

Unless applicable law requires otherwise, the customer is responsible for return shipping costs.

Where permitted by law, sealed hygiene or personal-use products may no longer qualify for withdrawal once the seal has been opened.