Warranty policy

Warranty Period

The warranty begins on the date the product is delivered to the original purchaser and remains valid for 12 months.

Warranty Eligibility

This limited warranty applies to eligible SELENEK products purchased directly from selenek.com.

The warranty applies only to the original purchaser and is not transferable. A valid order number, order confirmation, or other acceptable proof of purchase is required when submitting a claim.

What Is Covered

This warranty covers confirmed defects in materials or workmanship that affect the normal operation of the product when it is used according to the supplied instructions.

Depending on the product and the nature of the confirmed defect, eligible coverage may include the main device, controller, power adapter, cable, or another electrical component originally included with the product.

What Is Not Covered

This limited warranty does not cover damage or failure caused by:

Accidents, misuse, abuse, neglect, or improper storage.
Failure to follow product instructions or safety guidance.
Exposure to excessive heat, moisture, liquids, fire, or unsuitable environmental conditions.
Use with an incompatible power supply, accessory, outlet, or electrical system.
Damage caused by improper disassembly, unauthorized repair, alteration, or modification.
Normal wear and tear, cosmetic damage, scratches, stains, discoloration, or changes in appearance that do not affect product function.
Lost, stolen, or intentionally damaged products.
Products without valid proof of purchase or products purchased from an unauthorized third-party seller.

Warranty Solutions

If SELENEK confirms that a product has a defect covered by this warranty, we may provide troubleshooting support, replacement parts, repair, or a replacement product, depending on the nature of the issue.

A replacement product may be the same model or a product of comparable function and value. Any replacement product or component will remain covered for the remainder of the original warranty period.

How to Submit a Warranty Claim

To request warranty support, email service@selenek.com and include the following information:

Your full name and contact email.
Your SELENEK order number or valid proof of purchase.
The product name and model, if available.
A clear description of the issue.
Clear photos or a short video showing the problem.

Our customer care team may request additional photos, video, or troubleshooting information before a claim is approved.

Please do not return a product before receiving return instructions and authorization from SELENEK. Unauthorized returns may not be accepted or processed.

Shipping Costs

For an approved warranty claim involving a confirmed manufacturing defect, SELENEK will provide instructions regarding the applicable return or replacement arrangements.

Costs associated with unauthorized returns, expedited shipping, incorrect use, improper packaging, or issues determined not to be covered by this warranty may be the customer’s responsibility. Any applicable customer costs will be explained before a return or replacement is arranged.

Limitation of Liability

To the maximum extent permitted by applicable law, SELENEK will not be liable for indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, a product.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so some of the limitations above may not apply to you.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.