FAQ

SELENEK focuses on at-home red light and EMS wellness technology. Our collection includes products designed for skin-focused routines, body care, relaxation, muscle activation, and targeted recovery.

The right product depends on the area you want to target, your preferred routine, and the technology you are most comfortable using.

Red light products are designed for light-based skin and body care routines, while EMS products use electrical muscle stimulation to support muscle activation.

Review the specifications and usage guidance on each product page before ordering. You may also contact our support team for help comparing products.

Yes. Our products are selected with simple at-home routines in mind.

We recommend beginning with the lowest suitable intensity or shortest recommended session, then gradually adjusting according to the product instructions and your comfort level.

Usage instructions are included with the product and may also be available on the relevant product page.

Because session time, intensity, placement, and operating modes vary between products, always follow the instructions provided for your specific model.

Recommended frequency varies by product.

Follow the usage schedule shown in the product manual or on the relevant product page. Do not exceed the recommended session length or frequency.

Orders are generally processed within 1–3 business days after payment has been confirmed.

Business days are Monday through Friday, excluding public holidays. Processing may take longer during product launches, promotional events, holidays, or periods of high order volume.

Estimated delivery times vary by destination, product availability, and the shipping method used.

For eligible U.S. orders, estimated delivery is generally 7–12 business days after processing. Carrier delays, severe weather, customs reviews, or circumstances outside our control may affect delivery times.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after the carrier receives the package.

Contact us as soon as possible if you need to change or cancel an order.

Once an order has entered processing or has been shipped, we cannot guarantee that changes or cancellations will be possible.

Check the tracking information first, as carrier updates may occasionally be delayed.

If tracking has not updated for several business days or the package is significantly beyond the estimated delivery window, contact us with your order number so we can assist you.

Return eligibility depends on the condition of the product, the reason for return, and the time elapsed since delivery.

Products must generally be returned in their original condition with the included accessories, packaging, and documentation. Review our Returns & Refunds Policy before submitting a request.

Contact service@selenek.com with your order number, the reason for the return, and clear photos or videos when relevant.

Do not return a product before receiving return instructions and approval from our support team.

Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method.

Processing times may vary depending on your payment provider. Original shipping costs and return shipping costs may not be refundable unless the return relates to an approved product-quality issue.

Products purchased directly from selenek.com are covered by a 12-month limited warranty beginning on the delivery date.

The warranty covers eligible defects in materials or workmanship under normal use. It does not cover accidental damage, misuse, unauthorized modification, improper storage, or normal wear and tear.

Email service@selenek.com with your order number, product name, a description of the issue, and clear photos or videos showing the problem.

Our support team may request additional information or troubleshooting steps before confirming the available warranty solution.

Consult a qualified healthcare professional before use if you are pregnant, have an implanted electronic device, have a medical condition, are receiving medical treatment, or are unsure whether a product is appropriate for you.

Always review the product-specific warnings and instructions before use.

Usage depends on the specific products, treatment areas, and instructions provided.

Do not use multiple devices on the same area at the same time unless the relevant product guidance specifically allows it. When uncertain, use the products separately and contact our support team.

Stop using the product immediately if you experience unusual pain, burning, significant irritation, dizziness, or other unexpected discomfort.

Check the product placement, intensity, and instructions before trying again. If discomfort continues, discontinue use and consult an appropriate healthcare professional.

Email us at service@selenek.com .

Our support hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. We typically respond within 1–2 business days.